on the 26th of September i ordered these wedges from Nasty Gal. on the 29th i received an email to say my order status was "Partially Shipped". i then heard nothing else from them, until the 11th of October when i received an apologetic email to say my wedges had been sold out and my order cancelled.
it took them 15 days to tell me.
i clicked into their site to see what sizes they had left, and it was still showing all the sizes, including my size. so i replied back to them asking if they really are sold out as they are still showing on their site. they responded very promptly and said yes they were sold out in sizes 5, 5.5, 6, 6.5, 8, 9, 9.5 (i am size 9). fair enough but they could update the site to reflect this.
this morning, still angry that it took them 15 days to let me know, i wrote on their facebook wall how disappointed i was and that they had lost me as a customer.
within an hour they commented to say that someone from their customer service team was going to contact me and try to work it out.
sure enough i received an email from said person stating that they are "currently experiencing tremendous growth and unfortunately with growth sometimes errors are made". they actually did "initially delay notifying me in hopes the item would be restocked". then she said "As a courtesy to you I have issued a $60 store credit to your Nastygal account. I hope you will find this compensation is satisfactory".
and i do! thank you very much Nasty Gal! i will continue to shop with them now and i'm glad they valued my patronage enough to resolve the situation. i still they they should update the site as it will still let you purchase them even though i've been told they're sold out. hopefully my next purchase will be a bit smoother lol :)
it took them 15 days to tell me.
i clicked into their site to see what sizes they had left, and it was still showing all the sizes, including my size. so i replied back to them asking if they really are sold out as they are still showing on their site. they responded very promptly and said yes they were sold out in sizes 5, 5.5, 6, 6.5, 8, 9, 9.5 (i am size 9). fair enough but they could update the site to reflect this.
this morning, still angry that it took them 15 days to let me know, i wrote on their facebook wall how disappointed i was and that they had lost me as a customer.
within an hour they commented to say that someone from their customer service team was going to contact me and try to work it out.
sure enough i received an email from said person stating that they are "currently experiencing tremendous growth and unfortunately with growth sometimes errors are made". they actually did "initially delay notifying me in hopes the item would be restocked". then she said "As a courtesy to you I have issued a $60 store credit to your Nastygal account. I hope you will find this compensation is satisfactory".
and i do! thank you very much Nasty Gal! i will continue to shop with them now and i'm glad they valued my patronage enough to resolve the situation. i still they they should update the site as it will still let you purchase them even though i've been told they're sold out. hopefully my next purchase will be a bit smoother lol :)
Shame you didnt get the shoes you wanted... But how cool to get the credit!!!
ReplyDeleteWow that is very nice of them! That is what i call customer service!
ReplyDeleteThanks, that was a really cool read!
ReplyDeletenastygal
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